Política de reembolso

Due to the personalized nature of our products, all sales are final. We do not accept returns, exchanges, or offer refunds on custom or personalized items.

Please double-check all names, dates, spelling, and customization details before placing your order. Soft Flame is not responsible for customer-submitted errors.

If your order arrives damaged or there is a mistake on our part, please contact us within 48 hours of receiving your order. We will work with you to resolve the issue.

By placing an order, you acknowledge and agree to this policy.

Thank you for supporting Soft Flame!